Support

Need help with the Training Portal or the Accumentum Training iOS app? Email derek@accumentum.net and we will get back to you, usually within one business day. Signed in students can also use the support form on My profile.

Signing in

The website and the iOS app use the same account. If you forgot your password, use Forgot password to get a reset link by email. After 5 wrong passwords, sign in pauses for 15 minutes.

New accounts

New accounts are reviewed by an administrator. You will get an email when you are approved. To open a course you are not enrolled in, tap Request access in the catalog.

Videos

Lessons stream online, so you need an internet connection. Tap any timestamp under a video to jump to that part.

Deleting your account

In the iOS app, open Profile, tap Delete account and enter your password. On the website, open My profile and use Delete account at the bottom. This removes your personal details and cannot be undone. You can also email derek@accumentum.net to ask us to delete it. See the privacy policy for details.